Frequently Asked Questions

How does the fixed price work?

We charge a fixed price based on the minimum weight for each product. If your order comes in a little heavier — which it always does — you get the extra at no charge. You always get at least what you paid for.

What cuts will I get?

That depends on you. When you order a beef quarter or half body, you can choose our standard butcher's selection, or choose your own cuts using our cut sheet. Either way, everything is vacuum-packed and labelled.

How much freezer space do I need?

As a rough guide: the sample pack and half lamb fit in a standard freezer, a whole lamb fits in an upright or small chest freezer, a beef quarter body needs around a 200L chest freezer, and a beef half body needs a 300–400L chest freezer.

How long will the meat keep?

Vacuum-packed beef and lamb kept under -18 degrees will keep for over 12 months in the freezer.

Can I split an order with a friend?

Absolutely — many of our customers split a half body with a neighbour or family member. Just let us know when you order so we can pack accordingly. Ordering 2 half bodies together (a whole body) saves you 5%.

Do you deliver?

Yes — delivery is free to Toowoomba and surrounds, from Oakey and Pittsworth through to Gatton and Laidley (see the full postcode list), or you can pick up free from our shop at 139 Herries St. Anywhere else in Australia, we can arrange refrigerated freight — just request a freight quote.

Do I need to fill in a cut sheet?

Not at all — it's optional. When you order, choose Butcher's choice and we'll put together a great all-round selection that works for most families. If you choose I'll choose my cuts, we'll email you a link to our cut sheet straight after checkout. It takes about 3 minutes.

Can I change my cuts after ordering?

Yes — you can change your cuts up to 7 days before your processing date. Just fill in a new cut sheet using the same order number and we'll go with your latest one. The form starts fresh from our standard selections each time, so make sure you fill in all your choices again, not just the ones you're changing. Not sure what you picked last time? Call or text Richard on 0428 687 155 and we'll sort it out together.

Inside 7 days your order is booked in with the butcher, so we can't make changes after that point. We'll let you know your processing date when we confirm your order.

Where can I see my order?

Click the person icon at the top of the site and sign in with the email you ordered with — we'll send you a one-time code, no password needed. You'll see all your orders and their status there. Your order confirmation email also has a View your order button that takes you straight to it.