Refund policy

Returns

At Bella Park Meats we take great pride in the quality of our products. All orders are prepared fresh to your specifications and vacuum-packed for maximum freshness and shelf life.

Due to the perishable nature of our products, we are unable to accept returns. However your satisfaction is important to us and we will always work with you to resolve any issues.

If you have a concern about your order please contact us within 48 hours of receiving it. We will assess each situation individually and where a genuine quality issue exists we will offer a replacement, credit or refund at our discretion.

Please note:
- We cannot accept responsibility for product that has not been stored correctly upon receipt (under -18 degrees)
- Freezer burn or quality issues resulting from improper storage are not covered
- Change of mind is not covered under this policy

To raise a concern, please contact us at richard@bellaparkmeats.com or call us directly. We are a family business and we stand behind our product — if something isn't right we want to know about it.